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    How do I set up a new subscription to the magazine or New Scientist app?
    Subscribe now in our subscriptions centre. Alternatively, contact the subscriptions department.

     How do i set up a new subscription to New Scientist Essential Guide?

    Subscriptions are available here, alternatively, you can purchase single issues at our shop

    How do I change my subscription details or renew my subscription?
    Log in to your New Scientist account to update your account details. Click the green button at the top of the page that reads “Manage my subscription” and you will be redirected to “Manage my account”. Here you can view and amend your subscription details and renew your subscription. If this does not work you for you, please contact our subscriptions department.

    How do I cancel my subscription?
    In the event you wish to cancel your subscription, you may cancel your subscription contract at any time by notifying our customer service team by phone or email.

    Alternatively you can cancel online at Manage My Subscription page in the ‘Need Help? section. You’ll need your 8 digit subscriber number (which will be sent by email) and your email address to log in.

    Your subscription will continue until the current payment term ends. New Scientist will only offer you a refund if you cancel within the first 14 days of subscribing or renewing.

    What are New Scientist subscriber benefits?
    Subscribers can now access 7 additional benefits which are: Editor’s Highlights newsletter; access to Essential Guides in the app, online access to our Big Thinkers Event series and other subscriber-only events, access to 4 accredited Academy courses, £100 off a Discovery Tour and discounts across other New Scientist products.

    How can I access New Scientist subscriber benefits?
    Please visit newscientist.com/benefits and log into your account to see if you are eligible for these benefits. Please contact our customer service team by phone or email if you cannot access them and would like to upgrade your subscription.

    How can I sign up to the Editor’s Highlights newsletter? 
    Please visit newscientist.com/benefits and log into your account to sign up.

    Where can I find the Essential Guides?
    These are accessible via the New Scientist app, which is free to download from your app store. Please log in using your email address associated with your New Scientist subscription and navigate to the Magazine Tab.

    Can I get a refund on an events ticket, course or Essential Guide I have purchased? 
    Unfortunately, we do not offer refund for previously purchased events, courses or Essential Guides.

    I have another question about the subscriber benefits. 
    Please contact customer service team for further information or with any other questions.

  • How do I advertise with New Scientist?
    For further information about our advertising solutions, please see our media information. Find this at any time by clicking the “Advertise with us” link at the bottom of every page.How can I contact the author of an article?
    A list of contact information for New Scientist is located here. You can email the section the article appeared in for further information (Features, News, Letters, Feedback or The Last Word).Remember that the easiest way to contact companies mentioned in the text of an article is to call directory enquiries for a number, as our journalists are very busy and may take some time to get back to you with information. Likewise, reports or articles referred to in news stories are best obtained from the publisher of the individual report or article, rather than New Scientist, which is simply writing about the report.

    I have a product/discovery I would like New Scientist to cover. Where should I send the information?
    Press releases should be sent to our news desk. We regret that due to the number of press releases received, a personal reply will not usually be possible.

    How do I get in touch with an expert on my illness?
    The staff at New Scientist magazine are not medical experts, and as such we are not equipped to advise on medical matters. If you have questions about your illness, then you should approach your family doctor, who will be best placed to advise you about your own condition.

    One of your articles mentioned a product I would like to buy, how can I get in touch with the supplier?
    If an article mentions a product, the article itself will usually contain all the necessary information to track down the research team or company developing the product, and online articles will often have a link. It is unlikely that we have any further details we would be able to disclose.

    I would like to have my letter published in the magazine’s Letters section. What are the terms and conditions?
    Letters to the Editor are for publication. Include your full postal address and telephone number, and a reference (issue, page number, title) to articles. We reserve the right to edit letters. New Scientist reserves the right to use any submissions sent to the letters column of New Scientist magazine, in any other format. If you want to send a private message about the content of an article, you should find the appropriate department here. Due to the volume of correspondence we receive, we regret that we cannot guarantee a reply.

    What is a free New Scientist account?
    A free New Scientist account gives you access to newscientist.com plus the curated daily and weekly newsletters, event updates and special offers.

    If you have a New Scientist account, you can log in to manage your account settings and newsletter preferences. Create a free New Scientist account here.

    How do I create a New Scientist account?
    You can create an account here.

    What is unlimited online access to newscientist.com?

    In 2005, we added content from the magazine to newscientist.com. This content was previously available in a separate archive and includes the very best articles from New Scientist dating back to 1989.

    How do I get unlimited online access?
    Unlimited online access for individual subscribers
    If you subscribe to New Scientist you have unlimited access to newscientist.com, free of charge. This includes access to an archive of content spanning more than 30 years. If you already have a subscription but do not have a password, please activate your subscription now.

    Unfortunately, subscriptions to the digital edition from iTunes, Google Play or Zinio do not include full access to newscientist.com.

    Unlimited online access for institutions
    If you are interested in accessing full online access on behalf of a school, college of FE/HE, charity, university, public sector department, corporation, company or government department, you will need to apply for an Educational access or a Corporate access licence. Contact us for additional information.

    Unlimited online access for Athens users
    You can log in using your Athens authentication details if you have subscribed to New Scientist via Eduserv. If you are having problems logging via this page, please contact your Athens Administrator in the first instance.

    Will New Scientist be providing access via the UK Access Federation?
    We have no plans to implement Shibboleth or provide federated access at present.

    Customers moving from Athens to the Access Federation may wish to consider another access route, such as an Educational access or Corporate access licence with IP authentication, or renegotiating Athens access with Eduserv.

    When I try to activate my subscription, I get a message telling me to “Enable Cookies”
    First of all, follow the instructions on that page to make sure that cookies are enabled. If it still doesn’t seem to be working, create a free account. This does not require cookies, and once you have a log in, it is straightforward to link your free account to your subscription.

    I am a subscriber, but when I log in, I don’t get access to all articles
    The log in you are using is not yet associated with your current subscription. Log in and activate your subscription.

    Why can’t I access all content?
    Unlimited online access is available for free to New Scientist subscribers. If you are not a subscriber, then subscribe now through the online subscription centre. Subscribe to the weekly print magazine, the New Scientist app or both to get unlimited access to newscientist.com with your subscription.

    If you are a subscriber, then simply log in with your email address and password when prompted. If you don’t have a password yet, please activate your subscription now. Unfortunately, subscriptions to the digital edition from iTunes, Google Play or Zinio do not include full access to newscientist.com.

    If you have forgotten your password, a reset service is available.

    We will need to be able place a cookie on your computer to maintain your unlimited online access. If you are experiencing technical difficulties staying logged in, please check here for further information.

    Can I subscribe to unlimited online access only and not the print magazine or New Scientist app?
    We do not currently offer online access only. Online access is included within a Print or Digital subscription.

    Why do I have to log in every time I click on a new article?
    When logging in to newscientist.com please check the box marked “Remember me”. This will keep you logged in to the website. You will be logged out after 20 minutes of inactivity, or if you click “log out”. If you find you are being logged out more than this, you may need to adjust settings on your computer so that we can set a session cookie. Please see our Privacy Policy for more information on how we use cookies and how to adjust your settings.

    I am returned to the home page every time I log in. Why is this?
    You may need to adjust settings on your computer so that we can set a session cookie. Please see our Privacy Policy for more information on how we use cookies and how to adjust your settings.

    When I try to log in, my details aren’t recognised
    If you get the error message “The password or email address you entered is incorrect”, then it is likely you have miskeyed your details. If the problem persists, please reset your password and try copying and pasting the details from the reset email. Remember that your details are case-sensitive.

    I have forgotten my password for unlimited online access
    Please try resetting your password.

    When I try to reset my password, my email address is not recognised
    If you already set a password, then there may be a typographical error in the email address we have on file for you, or you may you have created an account using a different email address. Try some of your previous email addresses, if you have them. If you are a subscriber and need to update your email address, you can do so by contacting the subscription department.

    How do I change my password?
    While logged in, you can change your password on the Account settings page if you have a New Scientist account or a subscription. Alternatively you can reset your password here.

    How do I change the email address I use to log in?
    To update your email address, you need to log in to your New Scientist account. Once logged in, go to “Account settings” and select “Personal details”. Here you will be able to update your email account associated with your New Scientist account.

    I can’t find the article I’m looking for
    The archive officially starts from 1 April 1989. Some issues since then have not yet been added to the archive due to technical difficulties. Inside Science articles, the first of which was published in 1987, are also all available.

    Usually you can find articles since 1989 by searching for them. To search click the button marked “SEARCH” located in the website header above then put as many relevant words as you can in the keywords box that appears.

    If you notice an article missing that you feel should be there, please contact us with as much information about it as possible. This should include issue, date, title and page number and we will endeavour to get the article online as fast as possible.

    Is there a subscription fee for your website? Do you have to create an account to use it?
    Newscientist.com has a limited amount of free content. Paid for content is available to Print and Digital magazine subscribers. If you are a subscriber please activate your subscription for unlimited access to newscientist.com. Unfortunately, subscriptions to the digital edition from iTunes, Google Play or Zinio do not include full access to newscientist.com.

    How do I subscribe to the email newsletter?
    Register an account to receive the New Scientist newsletter.

    How do I unsubscribe from the email newsletter or update my other mailing preferences?
    Log in to your New Scientist account to update your email preferences. If you are a new registered customer or have forgotten your password, please click on ‘forgotten your password’ to reset this accordingly.  Once signed in, click on ‘account’ and there is a tab marked “Contact preferences”. Here you can check or uncheck the relevant boxes, then click the blue “Update” button underneath each section.  It is important to select ‘update’ underneath each section, to ensure this is updated in full. Once amended these changes can take up to one week to take effect.

    You can also unsubscribe from individual emails by clicking on the ‘unsubscribe’ link located at the bottom of each email. Please note this will only unsubscribe you from that specific mailing list. For example, if you unsubscribe from the health newsletter, but are opted into receive the fix the planet newsletter, you will continue to receive the latter.

    Why does newscientist.com carry advertising?
    New Scientist accepts interactive advertising on our website as the revenue generated contributes to the development of the site.

    How can I remove browser pop-ups or notifications?
    We use web push notification software to send updates to our readers about articles and other news. Upon visiting our website for the first time, you will receive a pop-up in your browser (Safari or Chrome) asking if you would like to receive notifications from New Scientist. We have no control over permissions once you have selected either ‘Yes’ or ‘No’. If you would like to remove these push notifications from your browser, please follow the instructions for your browser:

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    Safari

    Firefox

     

    What are the small white boxes or pop up notifications on my web browser?
    Notifications are a function of your web browser settings through Chrome or Safari or Firefox. To begin receiving them, you had opted in previously. To manage them, you can do within your browser settings. Here’s instructions how.
    Chrome
    Safari
    Firefox

    How can I get a back issue of the printed magazine?
    Back issues can be ordered online from shop.newscientist.com where up to 4 months are stocked.  For issues dating further back please visit www.mags-uk.com. You can contact Mags UK on support@mags-uk.com, or call them on 01795662976 (09:30-13:30 GMT Monday-Friday).

    Back issues can also be accessed through the New Scientist App. This is the quickest and easiest way of accessing back issues. If you are an existing Digital or Print and Digital subscriber, you can simply go into the app and select the ‘Get’ button beneath the issue that you want to access.

    How do I get hold of an old article from the magazine?
    If the article is from later than 1989, please click the search button in the header above and enter your query in the drop down search box that appears. Content from our archive is available on newscientist.com to all subscribers.

    If the article is from an issue between New Scientist‘s launch in 1956 and 1989, you may be able to find it in libraries or for free at Google Books.

    How do I get permission to reuse New Scientist material?
    If you are interested in re-using New Scientist material you should read the syndication page for information on permissible use of content and to ensure you will not be violating copyright.

    Can I use one of your pictures or contact one of your artists?
    Most of the photographs we use come from photo libraries – check the credit next to the picture for the name of the company. The copyright on these pictures does not belong to New Scientist, and we can’t give permission to use them. If you can’t find a number for the photo library in question, you can email the picture desk for contact information. New Scientist does commission a lot of original artwork, but the copyright always belongs to the artist who did the work. If you’re interested in one of these pieces or in the artist who created it, you should contact the art department by email and we’ll pass your request along to the artist.

    So tell me more about New Scientist magazine. What’s your circulation or readership?
    New Scientist is a science magazine for everyone, both young & old, amateur & professional. If you want more details, please see our media information.

    Where can I buy a copy on the news stand?
    New Scientist can be found in selected supermarkets, newsagents and bookstores in the UK, US, Canada, Australia and New Zealand.

    In the US and Canada, New Scientist can be found in selected outlets of:

    Do you provide work experience opportunities?
    Unfortunately we do not accept people on work placements or work experience. Constraints on time and money prevent us from offering such opportunities. We receive many enquiries such as yours and have to respond to them all with the same bad news.

    New Scientist Jobs is our searchable database of science jobs. See what it has to offer for you.

    How do I apply for a permanent position at New Scientist?
    When we are recruiting, advertisements appear both in the magazine and on our recruitment website, New Scientist Jobs. Look out for the ads, or sign up for our Jobs By Email service.

    What is “sponsored content”?
    Selected organisations sponsor New Scientist content in return for the display of their name and logo. New Scientist retains full editorial control, giving no sponsor any influence over any content, including choice of topics, the views expressed, or the style of presentation.

    Can I send in an article for publication in New Scientist?
    The vast majority of the news section of New Scientist magazine is written by staffers but we do publish the occasional freelance piece. Most of our feature articles are written either by researchers (who usually give first hand accounts of work in which they are involved) or by science journalists, but we are open to anyone who can write in our style on topics which we find exciting. We don’t encourage people to send in full-length material out of the blue because we will often not have time to read it. If you have a good idea for a feature article, you should send a short synopsis – no more than 400 words – by email to the features editor. If you are a freelance journalist interested in pitching a news story, please check our Guide for Freelancers for further information. And everyone is welcome to send letters for publication, though you must include a postal address for your letter to be published.

    I am writing an essay, research paper or project and hope you can help.
    The quickest way we are able to provide you with information for your project is via this web site. Please use the search function in the header above to find articles of interest, or explore by subject to find the most up-to-date information on popular topics. Some articles are only available to subscribers.

    Many libraries also hold back copies of the magazine for research purposes.

    How do I make a complaint?
    If you have a complaint about something,please get in touch with the relevant team using the contact details here.